Frequently Asked QUESTIONS
General
1. What is Noorika?
Noorika is a small, family-run business dedicated to providing problem-solving products at affordable prices across India
3. Do you have a physical store?
Currently, we operate exclusively online to keep our prices low and pass the savings on to you.
4. Are your products tested before selling?
Yes! Every product is handpicked and tested by our team before being made available for purchase.
Shipping And Delivery
1. Do you ship all over India?
Yes, we deliver to every corner of India via trusted courier partners like Bluedart, DTDC, Delhivery, and Ekart.
2. How long does delivery take?
Orders are processed within 1–2 business days and usually delivered within 5–7 business days.
3. Do you offer free shipping?
Yes! We offer free shipping on orders above ₹500.
4. How can I track my order?
Once your order is shipped, you’ll receive tracking details via email or SMS.
5. Do you offer express delivery?
Currently, we do not offer express delivery, but we are working on adding this service soon.
Payment Related
1. What payment methods do you accept?
We accept debit/credit cards, UPI, net banking, and wallet payments through secure payment gateways.
2. Is Cash on Delivery (COD) available?
Yes, COD is available for most locations in India.
3. Is it safe to shop on your website?
Absolutely! We use Shopify’s secure payment system to protect your information.
Returns & Refunds
1. What is your return policy?
We accept returns within 7 days of delivery if the product is unused, undamaged, and in original packaging.
2. How do I request a return?
Simply contact us via email at noorikajewelers@gmail.com with your order details, and we’ll guide you through the process.
3. How long does it take to get a refund?
Refunds are usually processed within 5–7 business days after we receive and inspect the returned item.